Whatever happend to personal service??

I've just spent the past 5+ minutes listening to some recorded voice telling me to say 'one' after the tone if you want 'x' option. 'two' for 'y' option etc, which then led to about 4 more menus....each time being forced to listen to all the different options i didn't want......after being made to go through the same process repeatedly, i finally reach exactly what I want, only to hear....

"I'm sorry, we are unable to connect your call at this time. Please try again later" 'click'

Arrgh!!